Guides

Straight answers for busy front desks.

Short, practical guides on deposits, no-shows, patch tests, AI receptionists and switching systems. Each one starts with the answer.

All guides

How to take deposits for salon appointments

Take deposits through your booking page at the moment the client books. Put a deposit on the long or often-missed treatments, show your cancellation policy before payment, and have the money paid straight into your own card account so refunds are one click from the appointment.

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How to reduce no-shows at a salon or clinic

Cut no-shows with four things working together: a deposit on the services that get missed, a cancellation policy clients see before they book, a reminder before the appointment, and a link that makes moving the appointment easier than ignoring it. A waiting list then refills the gaps that still appear.

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How to require a patch test before lash, brow or colour appointments

Add the patch test as its own service, then mark the treatments that need it. A client booking one of those treatments then needs a patch test on record a minimum number of hours before it. Record the result and the consent on the client’s profile.

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How to connect an AI receptionist to your booking system

Give the AI receptionist a scoped key to your booking system’s API or MCP server. It can then check real availability, hold a slot while the caller decides, send a deposit link, and move or cancel the caller’s own booking after checking who they are. Anything it cannot handle goes to a person.

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How to switch booking software without losing gift vouchers or balances

Export clients, services and balance reports from your old system, import the clients and services first, then import the balances against those clients. Make sure your new system accepts the voucher codes clients already hold, and keep the old system readable until every balance has been checked.

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Moving from another booking system?

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